Get in Touch

Have questions or need a quote? We’re here to help! Browse through our FAQs, fill out the contact form below, or give us a call or email and we’ll get back to you shortly. You can also live chat with us during business hours by clicking the “Let’s Talk” button below.

Frequently Asked Questions

Quoting & Lead Time

Quoting
Once we receive all dimensions, line drawings, photos, and company information required to provide an accurate estimate, we will send an estimate ASAP – typically the same day during standard business hours. Call us if you need an answer sooner. We are here to help! 

Production Lead Time
Our lead times are typically 2-3 weeks for fabric covers, and 5-8 weeks for bar stools/seating. All covers and bar stools / furniture are made to order to each customer’s specs.

We typically require 3-4 weeks to produce larger quantity cover orders. We are often able to expedite orders upon request for an additional $100 fee. (This fee is to cover costs for production schedule, material acquisition, and staff accommodations.) If we can do it, we’ll do it! Please contact us for an estimate and lead time.

Care Instructions

Spot clean covers with a damp cloth, or machine wash COLD.
Use the gentle cycle ONLY.
Line Dry ONLY.
DO NOT USE HEAT OR IRON.

Equip Inc. does not warranty covers subjected to treatment not recommended in the care instructions. Contact Equip, Inc. with any questions or concerns.

Payment Types

We accept all major credit cards (Visa, Master Card, American Express, Discover, JCB, Diners), checks, and money orders (all funds in USD). Please note that Equip charges sales tax on orders from Colorado.

Warranty & Repairs
At Equip, Inc. we back our products 100% and quality is our highest priority.

All of our covers include a (1) year quality guarantee. Should the workmanship or quality of materials fail under intended handling within (1) year from receipt of order, Equip will repair and return the product to the customer at no cost. If the product falls under warranty, Equip will cover ground shipping to and from the customer.

Materials covered under warranty include fabric, zippers, grommets and cables. The warranty only extends to materials subjected to intended care and handling. Please reference the Care Instructions Label located on the inside top of your cover by the zipper, or contact Equip for detailed instructions. Please note that any fabrics subjected to conditions outside of intended environmental conditions are not covered under warranty. Workmanship covered under warranty includes stitching. The warranty extends only to covers subjected to intended care and handling. Please reference the Care Instructions Label located on the inside top of your cover by the zipper, or contact Equip for detailed instructions.

Cover Repairs
Equip’s quality guarantee also includes half-off repairs on our covers for (1) year. This includes normal wear and tear caused to the fabric, cable assemblies and/or zippers. NOTE: Shipping expenses are not included and must be covered by the customer.

After (1) year, Equip offers cover repairs at our standard prices.

Fabric Specs
We offer light-weight 210D nylon fabric, and heavy-weight 500D Polyester fabric, for indoor applications. Our 210D Nylon indoor fabric is available in Black, White, or Charcoal Grey, and our 500D Polyester fabric is available in White or Black. Additional colors can be specially ordered but may increase lead times and cost. Contact us for more information!

Our most highly recommended outdoor fabric is called Speclok, a 600D urethane-coated polyester fabric available in Grey, Black, or Tan. Speclok is treated to be water resistant, as well as UV/mildew/mold resistant. We also offer a heavy-weight outdoor fabric called Starfire®, a 15 oz. Poly-Cotton fabric that is UV/mildew/mold resistant, water resistant, and fire retardant. Starfire is available in Black or Pearl Grey.

Our fabric meets CPAI-84 fire code requirements. Full documentation and testing certificates are available upon request.

Pricing & Discounts
Discounts and Promotions
If ordering in quantity, ask us about a quantity discount. Please contact us, or request an estimate, for more information.
We do offer special promotions throughout the year, enter your email below to receive notification of promotions.

Wholesale Pricing
We work with manufacturers in a broad range of industries and are happy to discuss setting up your manufacturing business with a wholesale account.

Price Matching
We strive to offer our customers top quality products at competitive prices with excellent customer support. If you have a quote for RMU or Kiosk Covers from another supplier, we are happy to look at it and do our best to match it.

We do our best to offer our customers quality products at a reasonable price!

Return Policy
**Unfortunately we are unable to accept returns on custom covers since all of our covers are made to order. Please see our Warranty and Repair section regarding coverages for manufacturer/material defect issues.

Standard sized fitness covers may be returned within 2 weeks in “like new” condition (customer pays for return shipping).

**Bar stools and retail seating is made to order (stain/size/kick plate) and cannot be returned.

If you have questions regarding our manufacturer warranty or material defect issues, please contact us.

Logo Imprinting
Logo or graphic silk-screening, and full-panel printing is available for an additional fee. We need the following information to procure a printing estimate:

1. Your preference of fabric type and color for your cover.
2. Your size requirements for the print.
3. The number of prints required.
4. The number of colors in the print.
5. Vector based artwork, preferably an EPS file, showing your logo or graphic as you want it printed. Adobe Illustrator files work great!

International Customers
We work with customers nationwide and internationally. We can ship covers anywhere in the world, and typically utilize UPS and USPS as our preferred shipping providers. Our most common shipping destinations are the US, Canada and Australia.

Contact Us

Call: 719.599.0300
¡Hablamos Español!

Email: info@equipinc.com

 

Hours: M-F 8:30AM-4:30PM (MST)

Mailing Address:
3333 N El Paso St
Suite G
Colorado Springs, CO 80907

Chat: Click “Let’s Talk” in the bottom right corner below!

Please allow up to 24 hours for a response to your query – we’re real people, and we get a lot of questions! We appreciate your patience.