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Frequently Asked Questions

Quoting & Lead time

  • Once we receive all required dimensions, line drawings, photos, and project details, our team typically turns around estimates in 1-2 business days.

  • Our standard lead time is 2–3 weeks for custom fabric covers. Larger quantity orders may take longer to fulfill based on production schedule.  Let us know your timeline and we’ll do our best to accommodate. Expedited options are often available upon request.

Care instructions

    • Spot clean covers with a damp cloth, or machine wash COLD.

    • Use the gentle cycle ONLY.

    • Line dry ONLY.

    • DO NOT use heat or iron.

    Please note: Covers are not covered under warranty if they are treated outside these recommendations.

Payment Types

  • We accept checks (USD only) and ACH transactions with no fee. We accept all major credit cards (Visa, MasterCard, American Express, Discover) credit card transactions incur a 2% transaction fee. Sales tax is charged on orders shipping to Colorado.

Warranty & repairs

  • We back our products 100%. All covers include a 1-year quality guarantee. If materials or workmanship fail under intended use within that year, we’ll repair and return the cover at no cost, including ground shipping.

    • Fabric

    • Zippers

    • Grommets

    • Cables

    • Stitching

    Note: Covers must be used and cared for as intended. Environmental damage outside of design conditions is not covered.

  • Yes. Our quality guarantee includes half-off repairs for Equip-made covers within one year, including wear and tear to fabric, zippers, or cables (customer pays shipping). After one year, we offer repair services at standard pricing.

fabric specifications

  • We offer a variety of indoor and outdoor fabrics, including:

    • 210D FR Nylon (indoor use) – Black, White, Charcoal Gray

    • 500D FR Polyester (indoor use) – Black or White

    • SunMaster 600D Polyester (outdoor use) – Water, UV, mold, and mildew-resistant; Grey, Black, or Tan

    • Mil- Spec and Berry compliant options available

    • Other options – Foam-lined 600D, mesh, vinyl-coated poly, ballistic 1680, let us know your requirements

    Spec sheets available upon request.

Pricing & discounts

  • Yes — we offer discounted pricing for quantities of 5 or more. Contact us for a custom quote.

  • We work with manufacturers in a wide range of industries and are happy to discuss wholesale account options for qualified businesses.

return policy

  • Our covers are made to the dimensions provided, custom covers are not returnable.

    If you’re unsure about a product before ordering, please reach out. We’re happy to clarify fit, features, or fabric details before you commit.

Logo imprinting

  • We offer silk-screening and full-panel printing for logos and graphics. To provide a printing estimate, we’ll need:

    1. Print size 

    2. Number of colors in the print

    3. Vector-based artwork (EPS or Illustrator file)

    Let us know what you're envisioning and we’ll help you bring it to life.